Venue Operations Manager

3 weeks ago

Rushmoor, Surrey, United Kingdom Millbridge Court Full time
About the Role

Millbridge Court is seeking a seasoned professional to lead our venue operations team. As a Venue Operations Manager, you will be responsible for ensuring the highest standards of service and quality in all aspects of our operations.

Key Responsibilities
  • Guest Experience: Develop and implement strategies to deliver exceptional guest experiences, empowering our team to provide outstanding service.
  • Staffing and Operations: Oversee venue staffing, ensuring efficient operations of all departments, including housekeeping, maintenance, security, and the office.
  • Venue Environment: Maintain the venue environment and building to ensure a clean, safe, and comfortable experience for our guests, aligning with Millbridge Court brand standards.
  • Customer Communications: Ensure that all customer communications meet the highest standards, reflecting the Millbridge Court brand.
  • Event Management: Lead, train, and coach the office team to ensure efficient sales and a smooth operation with our catering partner.
  • Sales and Marketing: Proactively focus on sales to achieve the highest conversion rates from enquiries, including hosting viewings.
  • Internal Events: Oversee all internal events, ensuring they are delivered to the highest standard alongside our catering partner.
  • Financial Management: Collate, allocate, and submit supplier invoices to the Accounts Manager in a timely manner for all end of month accounts and auditing.
  • Problem-Solving: Work closely with the senior leadership team to resolve any problems faced and keep them up to date with the day-to-day operations of Millbridge Court.
  • Maintenance and Compliance: Liaise with the Property Manager to ensure the building and site compliance is up to date, identifying and escalating maintenance issues as necessary.
Requirements
  • 3 years of experience in a senior management position, ideally in a venue or assistant manager role.
  • High-level understanding of exceptional customer service and high-end hosting.
  • Strong background in luxury events.
  • Experience leading all departments within the hospitality sector.
  • Exceptional leadership and communication skills.
  • Proven record of working to budgets.
  • Ability to work flexibly across all aspects of events, including occasional weekends and evenings.
Package
  • 45 hours per week over 7 days.
  • 23 days annual leave plus bank holidays.

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