Venue Operations Manager

3 weeks ago

Rushmoor, Surrey, United Kingdom Millbridge Court Full time

About the Role:

Millbridge Court is seeking a seasoned hospitality professional to lead the venue's operations and ensure exceptional guest experiences. This 12-month fixed-term opportunity will involve overseeing all aspects of venue management, including staffing, maintenance, and customer service.

Key Responsibilities:

  • Develop and implement strategies to deliver memorable guest experiences and empower the venue team to do the same.
  • Oversee venue staffing to ensure efficient operations of all departments, including housekeeping, maintenance, security, and the office.
  • Maintain the venue environment and building to ensure a clean, safe, and comfortable experience in accordance with Millbridge Court brand standards.
  • Ensure the group standards are met at all times through venue presentation and all customer communications.
  • Lead, train, and coach the office team to ensure efficient sales and a smooth operation with the catering partner.
  • Proactive sales focus to ensure the highest conversion rates from enquiries, including hosting viewings.
  • Host weddings and events, and oversee the delivery of internal events to the highest standard alongside the catering partner.
  • Collate, allocate, and submit supplier invoices to the Accounts Manager in a timely manner for all end of month accounts and auditing.
  • Work closely to budget to achieve targets.
  • Work closely with the senior leadership team to work through any problems faced and keep them up to date with the day-to-day of Millbridge Court.
  • Liaise with the Property Manager to ensure the building and site compliance is up to date.
  • Identify and escalate maintenance issues and deal with these where necessary.

Requirements:

  • 3 years' experience in a senior management position, ideally in a venue or assistant manager role.
  • Highest level of understanding of exceptional customer service and high-end hosting.
  • Strong background in luxury events.
  • Experience leading all departments within the hospitality sector.
  • Exceptional leadership and communication skills.
  • Proven record of working to budgets.
  • Ability to work flexibly across all aspects of events, including occasional weekends and evenings.

Package:

  • 45 hours per week over 7 days.
  • 23 days annual leave plus bank holidays.

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