Employee Relations Specialist

7 days ago

Peterborough, Peterborough, United Kingdom Travelex Full time
Job Summary

We are seeking a highly skilled HR Generalist to join our team at Travelex. As an HR Generalist, you will play a critical role in driving operational excellence and providing an employee-centric service to ensure we are responsive to all employees.

Key Responsibilities:

  • Provide guidance and support on the full range of employee relations issues and be the point of contact for day-to-day, second-level queries.
  • Work closely with an experienced HR Business Partner to provide first-class employee relations support, advice, and guidance to managers and team members nationally.
  • Deliver project-based outcomes to support the delivery of the Strategic HR Plan and provide critical administrative support to the HR Coordinator as required.
  • Be the main point of contact for management teams across Travelex and have a strong reporting relationship to the HRBP.
  • Coach and support managers in resolving underperformance, long-term ill health/absence issues, and disciplinary, grievance, and appeal issues.
  • Handle employee relations queries, including personal welfare-type issues raised by employees and managers.
  • Escalate to HR Business Partner any ACAS early conciliation claims for response or Employment Tribunal applications/potential claims.
  • Provide guidance to managers and employees on maternity/paternity/parental leave and other family-friendly statutory entitlements/company policy.
  • Support managers in resolving probation-related issues and first point of contact for all higher-level ER queries.
  • Responsible for the coaching and development of the HR Coordinator.

Requirements:

  • Strong HR Generalist knowledge and experience in a fast-paced environment.
  • Ability to influence people at multiple levels and a pragmatic/creative approach to HR.
  • Approachable yet professional and a high competence in administrative duties.
  • A 'roll your sleeves up' attitude and the ability to handle multiple tasks simultaneously.
  • Excellent time management and organisational skills and solid Microsoft skills in Word, PowerPoint, and Excel and HRIS skills.

About Travelex:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to making our customers' lives simpler, more engaging, and hassle-free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.

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