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Member Engagement Specialist
3 months ago
Position Overview
- To elevate the experience of all club members and visitors.
- To assist in the acquisition and retention of memberships by delivering outstanding customer service.
- To uphold cleanliness and hygiene standards within the club as required.
- To act as a dependable key holder for the club and cover shifts when necessary.
- To possess a thorough understanding of the membership management software.
- To remain informed about current Fitness Challenges, class offerings, and gym floor activities, actively participating in them.
- To support the Fitness Manager with gym floor operations.
- To ensure familiarity with the products and services available.
- To maintain high cleanliness standards at the facilities by actively engaging in club upkeep alongside the team.
- To drive the achievement of secondary revenue targets.
- To effectively resolve any member concerns and escalate to the appropriate manager.
Required Qualifications
- Must possess a friendly demeanor and a positive attitude.
- Proficient in all administrative responsibilities.
- Motivated, ambitious, and eager to learn and develop skills pertinent to the role.
- Willing to engage in training and development opportunities to enhance both skills and career prospects.
- Able to undertake operational key holder responsibilities as required by the business.
- Passionate about fitness, administration, and customer service.
- Flexible to work various shifts, support team members, and take on additional duties when necessary.
- Target-oriented to contribute to sales and retention goals for the organization.
Additional Insights
For more information about our brand's initiatives, please explore our corporate page.
Joining Frasers Group offers an exciting opportunity for individuals who are bold and innovative. The potential for growth is significant, and the experiences are unmatched. To thrive in this environment, you must embody and embrace our core principles:
- Think without limits - Act decisively, think creatively, and lead the team forward.
- Take ownership and be confident - Master the essentials, own your responsibilities, and deliver results.
- Stay relevant - Stay connected with our people, partners, and the environment.
