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Care Coordinator

2 months ago

Aldershot, United Kingdom Melody Care Full time
Job Title: Care Coordinator

About Melody Care

Melody Care is a multi-award winning family-run healthcare provider with over 10 years' experience. We provide the highest quality care services in our community, with a team of 140 Professional Carers and Care Managers across four branches in Surrey and Hampshire.

Job Summary

This is an essential role in providing a critical and fluid-structure to our Carers on a daily and weekly basis. With a focus on relationships and service delivery, this role will enhance the quality of care provided to our clients by supporting all our Carers to achieve their visits in a timely and consistent way.

Key Responsibilities

  • Manage the scheduling of our Home Care Teams across the area, ensuring all calls are covered and attended.
  • Support team members across the area, matching Carers with clients' needs while meeting their preferences.
  • Lead by example, ensuring reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with.
  • Plan care rounds, focusing on Carers' locations and travelling times to ensure efficient care delivery.
  • Apply a positive, solution-focused attitude to enable team targets to be met and exceeded.
  • Show commitment to your team by supporting new initiatives and making recommendations for continuous improvement.
  • Communicate effectively with the Registered Branch Manager, Deputy Manager, Supervisors, and other professionals.
  • Manage alerts on the system to ensure they are actioned.
  • Cover care calls when necessary.
  • Support the Registered Branch Manager in being a primary communicator between Clients and Carers.
  • Organise and support work-based learning for newly appointed Carers.

Requirements

  • Minimum of 3 years experience in the Care Sector.
  • Previous Care Coordinator experience desired.
  • Good standard of general education.
  • Availability to cover all operational hours during the on-call week and on occasion, outside and including office hours.
  • A desire to work towards NVQ (QCF) Level II or III.
  • A Social Care Portfolio (of courses attended etc.).

Desired Qualifications

  • NVQ / QCF / RQF II or III in Health & Social Care.

Person Specification

  • Strong communication & organisational skills.
  • Self-reliance and self-motivation with a collaborative team-orientated approach to all aspects of work.
  • Ability to be resourceful, proactive and accountable when issues arise.
  • Experience in coordinating care schedules.
  • Excellent IT skills.
  • A clean driving licence with access to your own car.