Business Rates Administration Coordinator

3 weeks ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

CRA GROUP LIMITED is looking for a skilled Team Coordinator to join our Business Rates administration unit. In this position, you will play a pivotal role in inspiring and directing a team of revenue and visiting officers to excel in service delivery.

The ideal candidate will possess strong interpersonal abilities, show respect for others, demonstrate empathy, and excel in problem-solving. You should be adaptable and positive, ready to tackle the key challenges related to enhancing performance, promoting growth, and maintaining the highest standards of customer service.

As a valued member of our dedicated team, you will have the chance to make a significant impact.



Key Responsibilities:

  • Inspire, lead, and support a team of revenue and visiting officers to achieve outstanding results.
  • Foster a culture of high performance, quality, and a customer-centric approach within the team.
  • Provide training, guidance, and oversight to staff, nurturing their skills and maximizing their potential.
  • Exhibit a comprehensive understanding of Business Rates administration, proactively learning about new legislation or guidance as necessary.
  • Communicate effectively with internal departments and external agencies to resolve issues efficiently.
  • Allocate tasks effectively, offering guidance on the interpretation of regulations and legislation to meet ambitious collection goals.

Requirements:

  • Proven experience in leading and coordinating relevant services, with a history of effectively supervising, supporting, and monitoring staff.
  • Strong relationship management capabilities, with the ability to communicate clearly and foster collaborative working relationships both internally and externally.
  • A commitment to excellence, with a proactive approach to delivering exceptional services in challenging situations and tight deadlines.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
  • Comprehensive knowledge of Business Rates administration and the ability to navigate regulatory frameworks with confidence.

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