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Business Rates Administration Coordinator

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

CRA GROUP LIMITED is looking for a skilled Coordinator to join our Business Rates administration team. In this position, you will play a crucial role in inspiring and directing a team of revenue and visiting officers to excel in service delivery.

We expect you to exhibit strong interpersonal abilities, show respect for others, possess empathy, and be an effective problem solver. Your positive and adaptable nature will be essential in addressing the key challenges related to enhancing performance, promoting growth, and maintaining the highest standards of customer service.

As a valued member of our dedicated team, you will have the chance to make a significant impact.



Key Responsibilities:

  • Inspire, motivate, and support a team of revenue and visiting officers to achieve outstanding performance.
  • Foster a culture of high performance, quality standards, and a customer-centric approach within the team.
  • Provide training, guidance, and oversight to staff, nurturing their skills and maximizing their potential.
  • Maintain a comprehensive understanding of Business Rates administration and proactively learn about new legislation or guidance as necessary.
  • Communicate effectively with internal departments and external agencies to resolve issues.
  • Efficiently allocate work, offering guidance on the interpretation of regulations and legislation to meet ambitious collection targets.

Requirements:

  • Proven experience in leading and coordinating relevant services, with a history of effectively supervising, supporting, and monitoring staff.
  • Strong relationship management skills, with the ability to communicate clearly and foster collaborative working relationships both internally and externally.
  • A commitment to excellence, demonstrating a proactive attitude towards delivering exceptional services in challenging circumstances and tight timeframes.
  • Excellent communication skills, both written and verbal, with the capability to convey complex information clearly and effectively.
  • In-depth knowledge of Business Rates administration and the confidence to navigate regulatory frameworks.