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Business Rates Administration Coordinator

2 months ago

Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

CRA GROUP LIMITED is looking for a skilled Team Coordinator to join our Business Rates administration division. In this pivotal role, you will be tasked with inspiring and directing a team of revenue and visiting officers to excel in service delivery.

Your strong interpersonal abilities, respect for others, and empathetic nature will be crucial as you tackle challenges and drive performance while maintaining the highest standards of customer service.

As a member of our committed team, you will have the chance to make a significant impact.



Key Responsibilities:

  • Inspire, lead, and support a team of revenue and visiting officers to attain outstanding performance.
  • Foster a culture of high performance, quality standards, and a customer-centric approach within the team.
  • Provide training, guidance, and oversight to staff, helping to develop their skills and maximize their potential.
  • Exhibit a comprehensive understanding of Business Rates administration and proactively stay informed about new legislation or guidance as necessary.
  • Communicate effectively with internal departments and external agencies to resolve issues efficiently.
  • Allocate tasks effectively, offering guidance on the interpretation of regulations and legislation to meet ambitious collection goals.

Requirements:

  • Proven experience in leading and coordinating relevant services, with a history of effectively supervising, supporting, and monitoring staff.
  • Strong relationship management capabilities, with clear communication skills and the ability to foster collaborative working relationships both internally and externally.
  • A commitment to excellence, with a proactive approach to delivering exceptional services in challenging situations and tight deadlines.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
  • In-depth knowledge of Business Rates administration and the confidence to navigate regulatory frameworks.