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Business Rates Operations Coordinator
3 months ago
We are looking for a skilled Operations Coordinator to join our Business Rates administration team at CRA GROUP LIMITED.
In this position, you will be tasked with inspiring and directing a team of revenue and visiting officers to excel in service delivery.
You should possess strong interpersonal abilities, show respect for others, demonstrate empathy, and be an effective problem solver.Your positive and adaptable nature will be essential in tackling the key challenges we encounter in enhancing performance, promoting growth, and maintaining the highest standards of customer service.
As a member of our committed team, you will have the chance to make a significant impact.Key Responsibilities:
- Inspire, guide, and support a team of revenue and visiting officers to achieve outstanding performance.
- Foster a culture of high performance, quality standards, and a customer-centric approach within the team.
- Provide training, support, and oversight to staff, developing their skills and maximizing their potential.
- Exhibit a comprehensive understanding of Business Rates administration and proactively learn about new legislation or guidance as necessary.
- Communicate effectively with internal departments and external agencies to resolve issues.
- Efficiently allocate work, offering guidance on the interpretation of regulations and legislation to meet ambitious collection targets.
Qualifications:
- Proven experience in leading and coordinating relevant services, with a history of effectively supervising, supporting, and monitoring staff.
- Strong relationship management skills, with the ability to communicate clearly and foster collaborative working relationships both internally and externally.
- A commitment to excellence, demonstrating a proactive attitude towards delivering exceptional services in challenging circumstances and tight timeframes.
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
- In-depth knowledge of Business Rates administration and the ability to navigate regulatory frameworks with confidence.
- Experience in an Income & Debt related role within a local authority context.
- Ability to prioritize competing demands and maximize the effectiveness of the team's outcomes.
- Strong IT and technical skills.
- A proactive approach to skill and knowledge development.
- Competence in all aspects of business rates administration.
- Experience in managing staff fairly and consistently to optimize each team member's performance.
- Well-developed written and oral communication skills, capable of conveying complex matters effectively to a diverse audience.
- A thorough understanding of business rates legislation, case law, practice, and application within a local authority framework.
- Detailed knowledge of best practices in revenue billing and collection within a local authority setting.
