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Service Lead

2 months ago

Egham, Surrey, United Kingdom CV Library Full time
Job Title: Service Lead - AV Integration

proAV is seeking an experienced Service Lead to join our team in Egham. As a key member of our Field Service Engineering team, you will be responsible for providing and supporting a fully trained team to support business requirements.

Key Responsibilities:
  • Mentor and train Field Service Engineers within your team.
  • Align training requirements with current technical contract obligations.
  • Identify training requirements and appropriate courses for the Field Team in collaboration with other team leads.
  • Be responsible for Service contract mobilisations and Service handovers from the project teams.
  • Assist in forming Field Service policy.
  • Service improvement initiatives.
  • Be part of technical committee to align Service strategy.
  • Field service engineering work as required.
  • Travelling to Client sites.
  • Site surveys.
Requirements:
  • Technically proficient in AV / VC / UC technologies.
  • Excellent communicator on both telephone and email.
  • Able to lead and drive a remote based FSE team.
  • Flexible approach.
About Us:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

We offer personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family-friendly policies and practices.