Corporate Services Analyst

6 days ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

About Diligenta

Diligenta is a leading provider of platform-based life and pensions administration services. Our mission is to deliver exceptional customer service and transform our clients' operations.

Job Summary

We are seeking a highly skilled Business Analyst to join our Incident Team. The successful candidate will be responsible for reviewing and resolving corporate incidents for our clients, investigating and analyzing the cause, and planning actions to rectify the issue.

Key Responsibilities

  • Investigate and analyze corporate incidents to identify root causes and develop plans to rectify the issue.
  • Collaborate with internal stakeholders, policyholders, advisors, and external clients to ensure effective communication and resolution.
  • Take ownership of activity within individual corporate incidents to ensure agreed actions and timescales are met.
  • Make decisions in accordance with incident procedures and regulatory guidelines to ensure customers are put back into the position they should have been.

Requirements

  • Strong knowledge of life and/or pensions.
  • Excellent communication and analytical skills.
  • Proficient skills in MS Office Word and PowerPoint.
  • Experience working within financial services and to FCA guidelines.

What We Offer

  • 33 days including Bank Holidays.
  • Eligibility for an annual discretionary bonus scheme.
  • Personal and career development opportunities.
  • Access to Perks at Work and Cycle to Work Scheme.
  • A comprehensive set of Moments that Matter policies.
  • A contributory company pension scheme.


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