Service Improvement Analyst

2 months ago


Edinburgh, Edinburgh, United Kingdom The Scottish Government Full time

About the Role:

We are seeking a highly skilled Business Analyst to join our Corporate Transformation Directorate. As a key member of our team, you will play a crucial role in shaping and delivering transformational corporate change to enhance our services and capabilities.

Key Responsibilities:

  • Establish and analyze the current state of customer organizations to identify opportunities for improvement.
  • Develop and implement strategies to optimize technology use and support business impact analysis.
  • Collaborate with stakeholders to design and deliver effective solutions that meet business needs.

What You'll Bring:

  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven experience in business analysis, with a focus on transformational change and service improvement.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, with a focus on work-life balance.
  • The chance to make a real difference in the lives of our citizens, through the delivery of high-quality public services.

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