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Client Services Case Manager

3 months ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

Job Title: Senior Case Manager in Health Insurance

Reports to: Team Leader

Department: Assistance

Location: Remote

Become a vital part of our dedicated team and help us deliver exceptional customer service.

Position Overview

As a Senior Case Manager in Health Insurance, your primary role is to guide policyholders through their case processes, ensuring effective and efficient resolutions.

Core Responsibilities

  • Oversee a portfolio of medical claims
  • Ensure the technical accuracy of claims
  • Focus on customer satisfaction
  • Enhance team performance
  • Engage in audits
  • Perform administrative tasks

Essential Qualifications

A solid educational background complemented by strong communication abilities.

  • Adaptable and proactive
  • Outstanding organizational skills
  • Effective communication skills
  • Technical expertise in emergency assistance
  • Proficient in report writing

Commitment to Diversity

We are committed to fostering an inclusive workplace, with a strict policy against discrimination. We value diversity and strive for a fair recruitment process.

Core Values

  • INTEGRITY: Upholding ethical standards
  • COLLABORATION: Working together as a unified team
  • AGILITY: Embracing change and learning
  • CARE: Demonstrating compassion
  • ACCOUNTABILITY: Taking responsibility for our actions