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Client Services Case Manager
3 months ago
Job Title: Senior Case Manager in Health Insurance
Reports to: Team Leader
Department: Assistance
Location: Remote
Become a vital part of our dedicated team and help us deliver exceptional customer service.
Position Overview
As a Senior Case Manager in Health Insurance, your primary role is to guide policyholders through their case processes, ensuring effective and efficient resolutions.
Core Responsibilities
- Oversee a portfolio of medical claims
- Ensure the technical accuracy of claims
- Focus on customer satisfaction
- Enhance team performance
- Engage in audits
- Perform administrative tasks
Essential Qualifications
A solid educational background complemented by strong communication abilities.
- Adaptable and proactive
- Outstanding organizational skills
- Effective communication skills
- Technical expertise in emergency assistance
- Proficient in report writing
Commitment to Diversity
We are committed to fostering an inclusive workplace, with a strict policy against discrimination. We value diversity and strive for a fair recruitment process.
Core Values
- INTEGRITY: Upholding ethical standards
- COLLABORATION: Working together as a unified team
- AGILITY: Embracing change and learning
- CARE: Demonstrating compassion
- ACCOUNTABILITY: Taking responsibility for our actions