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Customer Service Representative

2 months ago

Aylesford, Kent, United Kingdom Watts Farms Full time

About Watts Farms

Watts Farms is a leading family-run farming business, established in 1952. As a grower, packer, and distributor of fresh produce, we supply the hospitality industry across Kent, London, and surrounding areas. Our recent diversification into direct home deliveries offers freshly picked fruit and vegetables from our own farms, as well as a full range of grocery, dairy, alcohol, and pantry goods. We pride ourselves on quality and customer satisfaction.

Job Summary

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our fast-paced customer service team. As a key member of our team, you will be responsible for ensuring our customers receive an efficient and positive experience and service.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and in-person interactions
  • Process customer orders and resolve any issues or concerns in a timely and professional manner
  • Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
  • Stay up-to-date with product knowledge and provide accurate information to customers
  • Meet or exceed customer service standards and key performance indicators

Requirements

  • Previous customer service experience, preferably in a call center or retail environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and conflict resolution skills
  • Computer literacy and proficiency in Microsoft Office

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A 31-day holiday entitlement, including bank holidays
  • A payment reward for friend referrals
  • A 20% staff discount on our online shop