Customer Service Representative

2 weeks ago

Aylesford, Kent, United Kingdom Tesco Full time
About the Role

At Tesco, we're committed to serving our customers a little better every day. As a Tesco Colleague, you'll be part of a team that helps to deliver this vision.

Your Responsibilities

You'll be responsible for delivering your part of our customer shopping trip by:

  • Carrying out clean as you go routines, using the clean as you go tools.
  • Keeping aisles clear of congestion when replenishing or picking products.
  • Working in a clean, tidy and organised manner and taking any equipment that needs cleaning out of use.
  • Following the warehouse/storage plan, putting everything back in its place.
  • Ensuring trays used for picking are clean, taking dirty trays out of use to be cleaned.
  • Regularly replenishing products so customers can get what they want:
  • Filling products that matter most to our customers first if there are gaps.
  • Making sure I know where products have moved to after merchandising activity.
  • Pulling stock forward and removing cardboard so products are easily visible.
  • Keeping the warehouse organised, putting everything back where it belongs.
  • Completing any stock routines accurately and on time.
  • Picking online customers shopping accurately, with the best possible quality and freshness, completing substitutions as required.
  • Making sure items picked are of the highest standard of quality, with the best possible date for fresh products.
What You'll Need

You'll need to be a team player, building relationships with colleagues to create a positive and supportive work environment. You'll also need to be warm and welcoming in interactions with customers and colleagues, taking time to understand their needs and provide excellent customer service.

What's in it for You

As a Tesco Colleague, you'll have the opportunity to develop new skills, work in a fast-paced and dynamic environment, and be part of a team that's committed to making a difference in the lives of our customers.

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