Customer Service Representative
1 month ago
At Tesco, we're committed to serving our customers, communities, and planet a little better every day. As a Tesco Colleague, you'll be part of a diverse team that helps to serve our customers a little better every day. You'll meet great people, learn new things, and be part of an expert team where everyone is welcome.
Your Responsibilities
Delivering your part of our customer shopping trip by:
• Carrying out clean as you go routines, using the clean as you go tools.
• Keeping aisles clear of congestion when replenishing or picking products.
• Working in a clean, tidy, and organized manner and taking any equipment that needs cleaning out of use.
• Following the warehouse/storage plan, putting everything back in its place.
• Ensuring trays used for picking are clean, taking dirty trays out of use to be cleaned.
Regularly replenishing products so customers can get what they want:
• Filling products that matter most to our customers first if there are gaps.
• Making sure I know where products have moved to after merchandising activity.
• Pulling stock forward and removing cardboard so products are easily visible.
• Keeping the warehouse organized, putting everything back where it belongs.
• Completing any stock routines accurately and on time.
• Picking online customers' shopping accurately, with the best possible quality and freshness, completing substitutions as required.
• Making sure items picked are of the highest standard of quality, with the best possible date for fresh products.
What You'll Need
• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you'.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
What's in it for You
We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
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