Customer Service Representative

2 days ago

Uxbridge, United Kingdom Uxbridge Employment Agency Full time
Customer Service Executive Opportunity

A fantastic role has become available for a Customer Service Executive to join a wonderful company based in Uxbridge. The ideal candidate will be quite tech savvy and have the ability to pick up product knowledge quickly, as well as having exceptional customer service skills.

Key Responsibilities:
  • Receive inbound calls from customers and make outbound calls where the breakdown has been received by other channels
  • Add clear notes on calls which are progressed for attendance
  • Create service reports with a clear description once a call has been cleared over the phone
  • Proactively review remote access reports for faults on equipment likely to cause a breakdown
  • Use remote access software to log on to customers' equipment
  • Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
  • Highlight any potential escalations to the relevant Managers
Requirements:
  • Previous experience in a technical support role
  • Passionate about providing excellent customer service
  • Excellent telephone manner and good verbal and written communication skills
  • Knowledge of SAP and Excel useful but not essential

We are an independent recruitment agency celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor, we offer permanent, temporary, and contract recruitment services within Middlesex, Buckinghamshire, Berkshire, and the West London region.

For the purpose of the Conduct Regulations, please be advised that when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.

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