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Customer Service Representative

3 months ago

Uxbridge, United Kingdom Parkside Full time
We have partnered with a fantastic company, who are well established in their field, seeking a Customer Service Representative to join their office based in Uxbridge. Ideally a candidate with more technical customer service background, but not essential.
You will support customers at the first point of contact by phone e-mail or remote access software, with any breakdown issues or basic technical queries on their machine. The aim being to resolve the problem, or gain more information should the call need to be attended by an Engineer. This will minimise the number of breakdowns that require attendance, and the machine down time for the customer.
Details
25 days holiday plus bank holidays
Bonus: 3% of annual salary
Fully office based role (mon-Fri)
40 hour week.
Customer Service Representative job:
* Receive inbound calls from customers and make out bound calls
* Add clear notes on calls which are progressed for attendance
* Create service reports with a clear description once a call has been cleared over the phone
* Proactively Review remote access reports for faults on equipment likely to cause a breakdown
* Use Remote access software to log on to customers equipment to resolve issues
* Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
* Create estimates for service and other ad hoc work as required by the customer
* Highlight any potential escalations to the relevant Managers
Customer Service Representative requirements:
* 2 years plus consistent customer service experience
* Good organizational and problem-solving skills
* Show initiative and self-motivation
* Passionate about providing excellent Customer Service
* Excellent telephone manner and good verbal and written communication skills
Please apply now if you have the relevant experience above.
Thank you and good luck