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Customer Service Representative

2 months ago

Wrexham, Wrexham, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Wrexham. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Be self-aware, taking responsibility for your own learning and development
  • Work collaboratively as part of a team, maintaining a friendly and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer
  • Competitive hourly rate of £11.70 (increasing to £12.05 after completing retail induction)
  • Generous staff discount scheme, with some benefits shareable with family and friends
  • Holiday entitlement increasing with service
  • Company contribution pension
  • Access to the Pavers Foundation and Pavers Academy for career development and wellbeing support
Requirements
  • Previous experience in sales, customer service, or retail is desirable, but not essential
  • Good availability for weekend and weekday working
  • Ability to work in a fast-paced environment and meet sales targets