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Security Operations Manager
2 months ago
Prime Trading Group is a leading provider of security systems and guarding services to blue-chip clients across the UK. Our award-winning business is headquartered in Glasgow and has ambitious plans to achieve a turnover of £50m per annum by 2030.
Job SummaryWe are seeking a highly skilled Security Operations Manager to join our team. As a key member of our security management team, you will be responsible for carrying out site visits to ensure the integrity and security of our clients' sites and assets.
Key Responsibilities- Monitor company service delivery on client deployments
- Investigate incidents to understand root cause
- Advise clients of areas of coverage and non-coverage
- Risk manage all aspects of our service delivery
- Ensure key terms are upheld
- Ensure service delivery is in line with company SLAs
- Areas of non-coverage reporting and coverage plans
- Point of Contact (POC) for the Monitoring Station for advice on out-of-hours incidents and potential attendances for serious incidents
- Technology - Post-installation service visits and checks, quarterly service visits, daily site visits, and area of non-cover reports
- Ensure KPIs are in line with targets
- Incident response for client site issues where required
- Full and reconfiguration surveys on deployable systems technologies
- Liaise with engineering regarding faults, issues, and reportable events
- Be commercially aware in regard to business opportunities
- Prompt client resolution and incident sign-off
- Explain technology system capabilities and limitations/qualify client expectations
- Be commercially aware and bill for client-led issues: damaged products, power, incidents, or multiple reconfigurations of deployed systems
- Multi-department liaison managing fault visits, system reconfigurations, technology installation surveys
- A valid frontline SIA license
- Minimum 3 years of security management experience with a good understanding of CCTV systems, investigations, and operations
- Must have good working knowledge of Windows-based systems (Microsoft Word, Microsoft Excel, Outlook)
- Able to create reports with clear and concise information