Customer Experience Support Specialist

4 days ago


Glasgow, Glasgow City, United Kingdom Trespass Full time

Job Title: Customer Experience Support Administrator

Job Summary:

We are seeking a highly skilled and experienced Customer Experience Support Administrator to join our team at Trespass. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Issue Resolution: Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Order Processing: Process customer orders and returns in a timely and efficient manner.
  • Quality Assurance: Ensure that all customer interactions meet our high standards of quality and excellence.
  • Team Collaboration: Work closely with our customer service team to achieve our goals and objectives.

Requirements:

  • Customer Service Experience: Proven experience in a customer service role, with a strong track record of delivering exceptional customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues.
  • Technical Skills: Proficient in MS Excel and content management systems.
  • Language Skills: Multiple language skills are an advantage.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development.
  • Collaborative Team Environment: A collaborative and supportive team environment.
  • Employee Benefits: A range of employee benefits, including 30 days holiday, corporate discounts, and access to our Employee Assistance Programme.


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