Customer Experience Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom Flight Club Full time

About Us

Flight Club is a leading social entertainment company that has revolutionized the traditional game of darts by creating fast-paced, exciting social experiences with action replays for ultimate bragging rights.

We have a strong presence in the UK and internationally, with a focus on delivering exceptional customer experiences in our venues.

The Role

We are seeking a highly motivated and enthusiastic Floor Service Associate to join our team. As a key member of our hospitality team, you will be responsible for providing an exceptional experience to our customers.

Key Responsibilities

  • Deliver outstanding customer service, ensuring that every guest has a memorable experience.
  • Work collaboratively with the team to maintain a high level of service quality, even in a fast-paced environment.
  • Develop strong relationships with customers, understanding their needs and preferences.
  • Contribute to the development of new ideas and initiatives to enhance the customer experience.
  • Participate in ongoing training and development to improve skills and knowledge.

What We Offer

As a member of our team, you will enjoy a competitive hourly rate, regular bonuses, and a range of benefits, including:

  • A competitive hourly rate + Tronc (OTE £14ph)
  • Regular bonuses
  • Free lunches when working
  • Great staff discount
  • Excellent career development opportunities
  • Great social events

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