Customer Experience Coordinator

6 days ago


Glasgow, Glasgow City, United Kingdom Trespass Full time

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Trespass. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to customer inquiries.

Key Responsibilities

  • Customer Service
    • Provide prompt and professional responses to customer inquiries via phone, email, and chat
    • Resolve customer complaints and issues in a fair and timely manner
    • Collaborate with internal teams to resolve complex customer issues
  • Order Processing and Administration
    • Process customer orders and returns in a timely and accurate manner
    • Manage customer data and update records as necessary
  • Quality and Improvement
    • Monitor and report on customer satisfaction and quality metrics
    • Identify areas for process improvement and implement changes to enhance customer experience

Requirements

  • Experience
    • Minimum 1 year of experience in a customer service role
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong analytical and problem-solving skills
    • Proficiency in MS Excel and content management systems
  • Education
    • High school diploma or equivalent required

What We Offer

  • Competitive Salary and Benefits
    • Salary dependent on experience
  • Opportunities for Growth and Development
    • Training and development opportunities to enhance skills and knowledge
  • Collaborative and Dynamic Work Environment
    • Relaxed dress code and flexible work arrangements


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