Customer Experience Coordinator
6 days ago
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team at Trespass. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to customer inquiries.
Key Responsibilities
- Customer Service
- Provide prompt and professional responses to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a fair and timely manner
- Collaborate with internal teams to resolve complex customer issues
- Order Processing and Administration
- Process customer orders and returns in a timely and accurate manner
- Manage customer data and update records as necessary
- Quality and Improvement
- Monitor and report on customer satisfaction and quality metrics
- Identify areas for process improvement and implement changes to enhance customer experience
Requirements
- Experience
- Minimum 1 year of experience in a customer service role
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Proficiency in MS Excel and content management systems
- Education
- High school diploma or equivalent required
What We Offer
- Competitive Salary and Benefits
- Salary dependent on experience
- Opportunities for Growth and Development
- Training and development opportunities to enhance skills and knowledge
- Collaborative and Dynamic Work Environment
- Relaxed dress code and flexible work arrangements
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