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Customer Experience Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom Pertemps Scotland Full time
About the Role

Pertemps Scotland is seeking a highly skilled Customer Service Administrator to join our team in Glasgow. As a key member of our client's support team, you will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities
  • Customer Service: Respond to inbound calls from customers, providing timely and effective solutions to their queries and concerns.
  • Order Processing: Process customer orders, including quotations and contract management.
  • Administrative Support: Maintain accurate and up-to-date spreadsheets, liaise with internal departments and external stakeholders, and produce weekly reports.
  • Contract Management: Raise contracts and discuss with customers to ensure seamless delivery of services.
About You
  • Customer Service Experience: Proven track record in a customer-facing role, with excellent communication and problem-solving skills.
  • Industry Knowledge: Experience in the hire industry is highly desirable, but not essential.
  • Administrative Skills: Proficient in MS Office packages, including Excel and Word, with strong attention to detail and organizational skills.
  • Time Management: Ability to work effectively under pressure, prioritize tasks, and meet deadlines.
What We Offer
  • Competitive Salary: £25,000-£26,000 dependent on experience.
  • Flexible Working Hours: Monday to Friday shifts on a rotational basis between 8:45am and 5:30pm.
  • Additional Benefits: Great additional benefits, including staff incentives, loyalty holidays, and access to our Employee Welfare Fund.