Benefits Supervisor

3 weeks ago

Winchester, Hampshire, United Kingdom Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and experienced Benefits Supervisor to join our team at the Commonwealth of Virginia. As a Benefits Supervisor, you will be responsible for overseeing the eligibility determination process for government assistance programs, including SNAP, Medicaid, and TANF Appeals and Fraud. You will train, lead, and develop staff, monitor case management services, and provide administrative and programmatic supervision.

Key Responsibilities
  • Supervise specialists who determine eligibility for government assistance programs
  • Train, lead, and develop staff
  • Monitor case management services
  • Provide administrative and programmatic supervision
  • Review case management plans and quality assurance of case management services
  • Develop written guidelines for delivery of case management services
  • Assign caseloads to staff
  • Coordinate and monitor activities of staff
  • Hold individual and group conferences to review cases and problems
  • Review case records and evaluate performance of staff members
  • Recommend hiring, disciplinary actions, transfer, promotion, and termination of personnel
Requirements
  • Considerable knowledge of current social, economic, and health issues and trends
  • Principles and practices of effective supervision
  • Public assistance programs, especially SNAP and Medicaid, policies and regulations
  • Casework supervision principles and practices
  • Effective interviewing techniques
  • Working knowledge of computer systems and standard office software
Preferred Qualifications
  • Direct experience as a Benefit Program Supervisor, Benefit Program Trainer, or senior level experience in a social services environment
  • Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity
Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and fingerprinting.

The investigation may include fingerprint checks, local agency checks, employment verification and references, verification of education, credit checks, and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

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