Benefits Supervisor

1 week ago


Winchester, Hampshire, United Kingdom Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and experienced Benefits Supervisor to join our team at the Commonwealth of Virginia. As a key member of our social services department, you will be responsible for supervising specialists who determine eligibility for government assistance programs, such as SNAP, Medicaid, and TANF Appeals and Fraud.

Key Responsibilities
  • Train, lead, and develop staff to ensure effective case management services
  • Monitor case management plans and provide quality assurance of case management services
  • Develop written guidelines for the delivery of case management services
  • Assign caseloads to staff and coordinate and monitor their activities
  • Hold individual and group conferences to review cases and problems
  • Review case records and evaluate the performance of staff members
  • Recommend hiring, disciplinary actions, transfer, promotion, and termination of personnel
  • Represent eligibility staff needs to senior management team
  • Prepare and implement internal operating policies and procedures
  • Interpret regulations, policies, and other program information changes to staff
  • Train new employees in areas such as agency policy, department procedures, and agency or government regulations
Requirements
  • Considerable knowledge of current social, economic, and health issues and trends
  • Principles and practices of effective supervision
  • Public assistance programs, especially SNAP and Medicaid, policies and regulations
  • Casework supervision principles and practices
  • Effective interviewing techniques
  • Working knowledge of computer systems and standard office software
Preferred Qualifications
  • Direct experience as a Benefit Program Supervisor, Benefit Program Trainer, or senior level experience in a social services environment
  • Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity
  • Extensive experience working with Public Assistance Programs and bilingual in English/Spanish
Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and fingerprinting.


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