Benefits Supervisor
1 month ago
We are seeking a highly skilled Benefits Supervisor to join our team at the Commonwealth of Virginia. The successful candidate will be responsible for supervising specialists who determine eligibility for government assistance programs, such as SNAP, Medicaid, and TANF Appeals and Fraud. This role requires strong leadership and communication skills, as well as the ability to train, lead, and develop staff. The ideal candidate will have a strong understanding of public assistance programs, including policies and regulations, and be able to interpret laws and make decisions based on them.
Key Responsibilities
Supervise specialists who determine eligibility for government assistance programs
Train, lead, and develop staff
Monitor case management services and review case records
Evaluate performance of staff members and recommend indicated action
Represent eligibility staff needs to senior management team
Prepare and implement internal operating policies and procedures
Interpret regulation, policy, and other program information changes to staff
Train new employees in areas such as agency policy, department procedures, and agency or government regulations
Determine staffing needs and make recommendations to management
Maintain records and prepare regular and special reports
Participate in developing and implementing agency administrative policy
Make decisions on controversial cases or present them for higher-level action
Authorize emergency assistance for applicants/recipients
Serve in a liaison capacity to other agencies and groups
Monitor program expenditures
Meet with community groups to discuss programs and resources and develop/maintain cooperative relationships with public and private entities
Requirements
Considerable knowledge of current social, economic, and health issues and trends
Principles and practices of effective supervision
Public assistance programs, especially SNAP and Medicaid, policies and regulations
The literature in the field of eligibility determination
Casework supervision principles and practices
Effective interviewing techniques
Working knowledge of computer systems and standard office software
Skill in operating a personal computer and the associated office and agency software
Demonstrated ability to work effectively with others, work independently, plan and manage work effectively, communicate effectively both orally and in writing, interpret laws, policies, and regulations, and make decisions based thereon
Preferred Qualifications
Direct experience as a Benefit Program Supervisor, Benefit Program Trainer, or senior-level experience in a social services environment
Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Extensive experience working with Public Assistance Programs and bilingual in English/Spanish
Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and fingerprinting
The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment), and other checks requested by the hiring authority
All offers of employment are contingent upon satisfactory results of the required checks and screenings
May be required to report for shelter duty during community disasters and/or emergencies
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