Debt Team Manager

3 weeks ago


Leicester, Leicester, United Kingdom Yü Group Full time
About the Role

We are seeking a highly motivated and experienced Debt Team Leader to join our team at Yü Energy. As a key member of our debt recovery team, you will be responsible for leading a team of debt collectors and ensuring that our customers are supported in a timely and effective manner.

Key Responsibilities
  • Foster a culture of excellence and high performance within the team, driving results-oriented behavior and a customer-centric approach.
  • Develop and implement effective strategies to prevent customers from falling into arrears, and to resolve existing debt issues in a timely and sustainable manner.
  • Provide coaching, guidance, and support to team members to ensure they have the skills and knowledge required to excel in their roles.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination across departments.
  • Investigate and resolve customer complaints and issues in a fair and timely manner.
Requirements
  • Proven experience in a supervisory or management role, with a strong track record of leading high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong leadership skills, with the ability to motivate and inspire team members to achieve their best.
What We Offer
  • A competitive salary and benefits package, including 24 days annual leave and a range of additional perks.
  • Opportunities for career development and growth, with a clear path for progression within the company.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to training and development programs, to help you build your skills and knowledge.

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