Debt Team Manager

1 month ago

Leicester, Leicester, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled and experienced Debt Team Leader to join our team at Yü Energy. As a key member of our debt recovery team, you will be responsible for leading a team of debt collectors and ensuring that our commercial customers are supported in a timely and effective manner.

Key Responsibilities
  • Lead a team of debt collectors to achieve high levels of customer satisfaction and debt recovery.
  • Develop and implement effective debt recovery strategies to minimize customer arrears.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
  • Investigate and resolve customer complaints and queries in a timely and professional manner.
  • Monitor and analyze team performance to identify areas for improvement and implement changes as necessary.
Requirements
  • Proven experience in a debt recovery or collections role, preferably in the energy industry.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including 24 days annual leave and a range of additional perks.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
About Yü Energy

Yü Energy is one of the UK's fastest-growing business gas, electricity, and water suppliers, serving thousands of commercial customers across the UK. We are committed to providing expert, personal service and competitive prices to our customers, and we are seeking talented individuals to join our team and help us achieve our goals.

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