Care Home Operations Manager
2 months ago
Barchester Healthcare Ltd is seeking a highly skilled and experienced Administrator to join our team and play a pivotal role within the home's management team.
Key Responsibilities- Promote a Positive Environment: Foster a warm and welcoming atmosphere for residents, staff, and visitors.
- Manage Enquiries and Showrounds: Coordinate and manage showrounds for prospective families, ensuring a seamless experience.
- Drive Occupancy and Reputation: Collaborate with the community engagement team to enhance the home's occupancy and reputation.
- Support Resident and Family Feedback: Focus on delivering exceptional customer care and addressing resident and family feedback.
- Recruitment and Payroll Support: Assist with the recruitment process, complete employment new starter checks, and prepare payroll for home-based staff.
- HR Support and Guidance: Provide advice and guidance to employees on HR-related queries and ensure accurate records are maintained.
- Financial Management: Manage safe contents, petty cash, and resident fund accounts.
- Training and Development: Update staff records with ad-hoc training, supervisions, and appraisals, and offer guidance on staff development opportunities.
- Experience in Customer-Facing Roles: Proven experience in customer-facing positions.
- HR Administration and Recruitment: Previous involvement in HR administration and recruitment.
- Attention to Detail and Prioritization: High level of attention to detail and ability to prioritize tasks effectively.
- Technical Skills: Proficient user of Microsoft Office, specifically Word, Excel, and Outlook.
- Rewarding Excellence Bonus: Eligible for a bonus of up to £500 for a Good or Outstanding CQC inspection.
- Refer a Friend Scheme: Unlimited access to our generous refer a friend scheme, earning up to £500 per referral.
- Employee Discounts: Access to a wide range of retail and leisure discounts at big brands and supermarkets.
- Medical Specialists: Free access to medical specialists for a second opinion.
- Counselling and Legal Services: Confidential and free access to counselling and legal services.
- Tax Code Review: Tax code review service to ensure accurate tax payments.
- Staff Lottery: Option to join our monthly staff lottery.
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