Bank Receptionist

4 hours ago

London, Greater London, United Kingdom Brandon Centre Full time

About Brandon Centre

Brandon Centre is a professional, accessible, and flexible service that responds to the psychological, medical, sexual, and social needs of young people under 25 years and their families.

Job Summary

We are seeking a Bank Receptionist to welcome young people and perform receptionist duties, including booking and providing information about Brandon Centre services as necessary. The successful candidate will be responsible for referring and sign-posting clients to services as appropriate.

Key Responsibilities

  • Administrative and Reception Duties: Greet clients and visitors in a courteous, friendly, and helpful manner. Deal with face-to-face, telephone, and email enquiries from the public about the range of services available and direct them to other services if necessary.
  • Education, Training, and Professional Development: Participate in evaluation and feedback, including administration aspects of audits as required. Participate in the appraisal process and give feedback to support your own and team development.
  • Communication and Information Resources: Communicate effectively with team members, clients, and carers. Maintain a high standard of accuracy in record keeping and documentation.

Person Specification

Essential

  • GCSE A-C in English and Maths or equivalent
  • Enthusiastic, positive, and approachable
  • Punctual
  • Able to work flexibly and to be adaptable as required
  • IT literate with knowledge of Microsoft packages

Desirable

  • Relevant administrative qualifications
  • Experience of working with young people and clients from diverse backgrounds
  • Experience of working in a busy, public-facing environment

Skills and Knowledge

  • Excellent ICT skills, including experience of using databases, word processing, email, and spreadsheet software
  • Excellent organisational skills - able to determine own workload priorities and manage own workload
  • Excellent communication (verbal and written) and interpersonal skills

Working at Brandon Centre

Brandon Centre is committed to empowering young people to live healthier, happier lives. We offer a high-quality and innovative service that responds to the needs of young people and their families.

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