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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
Vermelo RPO is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, managing your own portfolio of clients, and working closely with our internal teams to ensure seamless service delivery.
Key Responsibilities:
- Customer Service: Provide excellent customer service to our clients, responding to their queries and concerns in a timely and professional manner.
- Client Management: Manage your own portfolio of clients, ensuring that their needs are met and their expectations are exceeded.
- Communication: Communicate effectively with internal teams, including sales, operations, and customer success, to ensure seamless service delivery.
- Problem-Solving: Identify and resolve customer issues in a timely and professional manner, escalating complex issues to senior team members as needed.
- Continuous Improvement: Continuously improve our customer service processes and procedures to ensure that we are delivering the highest level of service to our clients.
Requirements:
- Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer issues in a timely and professional manner.
- Teamwork: Ability to work effectively as part of a team, with a strong focus on collaboration and communication.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including a 5% contributory pension scheme.
- Flexible Working: Flexible working arrangements, including the option to work from home.
- Professional Development: Opportunities for professional development and career growth, including training and development programs.
- Collaborative Team Environment: A collaborative and supportive team environment, with a strong focus on teamwork and communication.
