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Customer Service Operations Manager
2 months ago
Central Parking is seeking a highly skilled Customer Service Operations Manager to oversee the delivery of exceptional customer service in our Wigan location. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and support.
Key Responsibilities:- Collaborate with the Service Delivery Manager to develop and implement customer service strategies
- Oversee the management of customer complaints and issues
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and maintain relationships with customers to ensure their needs are met
- Lead and manage a team of customer service representatives to ensure they have the necessary skills and knowledge to provide excellent customer service
- Minimum 3 years of experience in a customer service management role
- Strong leadership and communication skills
- Ability to analyze data and make informed decisions
- Experience in managing customer relationships and resolving complaints
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
As a Customer Service Operations Manager at Central Parking, you will have the opportunity to make a real impact on our customers' experiences and contribute to the success of our organization.
