Medical Receptionist

5 hours ago


Birkenhead, Wirral, United Kingdom St Catherine's Surgery Full time
Job Title: Medical Receptionist

The Medical Receptionist will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The role involves receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. The Medical Receptionist will also undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

About the Role:

The Medical Receptionist will be responsible for:
  • Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors
  • Receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional
  • Undertaking a variety of administrative duties to assist in the smooth running of the practice
  • Providing secretarial and clerical support to clinical staff and other members of the practice team


Key Responsibilities:

The Medical Receptionist will be responsible for:
  • Opening up and locking up the practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits, and telephone consultations
  • Processing and distributing incoming and outgoing mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation
  • Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
  • Clearing and restocking consulting rooms as required
  • Providing clerical assistance to practice staff as required
  • Ordering, re-ordering, and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Providing refreshments for staff and visitors as required
  • Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter


Requirements:

The ideal candidate will have:
  • Computer literacy with excellent keyboard skills
  • Self-starter, able to work on own initiative, following set procedures and protocols
  • Reception/Customer Care experience
  • Use of clinical system software, e.g., EMIS
  • GP Practice experience


Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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