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CRM Business Systems Analyst

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Cloud Decisions Full time
Job Title: CRM Business Systems Analyst/Consultant

Job Description:

We are seeking a highly skilled CRM Business Systems Analyst/Consultant to join our team at Cloud Decisions. As a key member of our team, you will be responsible for gathering, analysing, documenting, and managing the AS IS/TO BE business requirements through the full lifecycle of the programme.

The successful candidate will have a deep understanding of CRM business systems and experience in implementing complex enterprise CRM transformations. You will work closely with business stakeholders, IT teams, and third-party partners to ensure the successful delivery of the programme.

Key Responsibilities:

  • Collaborate with business stakeholders to elicit and document requirements
  • Own the Sales/CRM system requirements
  • Create clear and detailed business and functional requirement documents (BRDs/FRDs)
  • Analyse and prioritise requirements to ensure they align with business objectives
  • Act as a liaison between business stakeholders and the commercial/technical teams
  • Ensure the As is - To be is delivered by the partner, RQ's are met by their functional/technical process and challenged
  • Ensure UAT/system testing meets all the RQ's + needs of the programme RQ's

Requirements:

  • Proven experience as a CRM Business Systems Analyst or CRM Consultant at enterprise
  • Been involved in the implementation of a number of complex enterprise CRM transformations
  • Lead to Opportunity including opportunity management, account and contact management, pipeline management, renewals management, sales forecasting, bid/tender management
  • Multinational implementations in multiple countries, currencies, time zones, languages etc

What We Offer:

  • Hybrid working 3 days on site (then majority remote)
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

About Us:

We are a UK's most respected Managed IT Service providers, undertaking a major internal multi-year sales system replacement programme for our own organisation. We are proud to partner with a UK best companies to work for award winner, Sunday times too and a stack of other cultural awards and best in class awards.