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Service Desk Support Specialist

1 month ago

Redhill, Surrey, United Kingdom Lynx Recruitment Ltd Full time
Service Desk Coordinator Job Description

Lynx Recruitment Ltd is seeking a skilled Service Desk Coordinator to join their Service Desk team. As a Service Desk Coordinator, you will be responsible for communicating with customers, colleagues, and third-party vendors in a fast-paced environment.

The ideal candidate will be a customer service-driven individual with excellent communication skills, experience in a fast-paced environment, and a structured and methodical approach to problem-solving.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Manage and resolve customer inquiries and issues in a timely and efficient manner
  • Collaborate with colleagues and third-party vendors to resolve complex issues
  • Utilize a ticketing/logistics system to track and manage customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Experience in a customer service role, preferably in a fast-paced environment
  • Strong organizational and problem-solving skills
  • Understanding of technical concepts and systems

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

This is a full-time position, working 5 days a week in the office. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please apply for this exciting opportunity.