Restaurant & Bar Operations Manager

5 days ago

Burnley, Lancashire, United Kingdom ROTHERWOOD RECRUITMENT (2020) LIMITED Full time

We are seeking an experienced and passionate hospitality professional to oversee operations for a destination hotel in East Lancashire. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.

**Key Responsibilities:**

**Operations Management:**

  • Oversee daily operations to ensure seamless service and quality standards.
  • Manage staff rostering, holiday requests, and payroll tasks.
  • Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
  • Maintain operational knowledge of the EPOS system and make necessary updates.

**Customer Service:**

  • Prioritise customer service and guest needs in decision-making.
  • Address and resolve complaints, escalating when necessary.
  • Ensure the team proactively gathers and addresses allergy information.

**Team Leadership and Development:**

  • Lead, motivate, and manage front-of-house and bar staff.
  • Conduct appraisals, manage performance, and handle staff absences.
  • Implement and document training programs for all team members.
  • Delegate tasks based on business needs and staff capabilities.

**Requirements:**

  • Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
  • Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
  • A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
  • Excellent organisational and problem-solving skills, with the ability to prioritise tasks effectively in a fast-paced environment.
  • A passion for food and beverage, with knowledge of culinary and mixology trends.
  • Familiarity with industry software and technology, including POS systems and inventory management software.
  • Relevant qualifications in hospitality management or a related field are desirable.

**Benefits:**

  • Competitive salary and performance-based bonuses.
  • Opportunities for career advancement and professional development.
  • Employee discounts on food and beverages.
  • Health and wellness benefits.
  • A dynamic and supportive work environment.

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