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Restaurant Operations Manager

2 months ago

Burnley, Lancashire, United Kingdom Seafood Pub Company Full time

We are seeking a highly skilled and experienced Deputy General Manager to join our team at the Seafood Pub Company.


About the Role:

The successful candidate will be responsible for leading and developing our team to deliver exceptional customer service and high-quality food and drink experiences. As a key member of our management team, you will work closely with the General Manager to drive business growth and improve operational efficiency.

Key Responsibilities:

  • Lead and develop a high-performing team to deliver exceptional customer service and high-quality food and drink experiences.
  • Work closely with the General Manager to drive business growth and improve operational efficiency.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Manage and control labor costs, inventory, and other operational expenses.
  • Ensure compliance with health and safety regulations and company policies.
  • Collaborate with other departments to achieve business objectives.

About You:

We are looking for a candidate who is passionate about delivering exceptional customer experiences and has a proven track record of success in a similar role. You will have strong leadership and management skills, with the ability to motivate and develop a team. You will also have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.

Requirements:

  • Proven experience in a senior management role within a service-based environment.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

About Us:

The Seafood Pub Company is a leading operator of high-quality seafood restaurants and pubs. We are committed to delivering exceptional customer experiences and providing a positive and supportive work environment for our employees. We are proud to be recognized as a leading employer and are committed to investing in our people and our business.