Lead Officer for Patient Systems Management

2 months ago

London, Greater London, United Kingdom North Middlesex University Hospital Full time

Job Overview

The Lead Officer for Patient Systems Management will oversee the comprehensive administration of the Systems Management division within Patient Systems. This role necessitates collaboration with senior stakeholders and supplier account representatives to ensure swift resolution of issues. Close cooperation with Project and Programme Managers is crucial to maintain a thorough understanding of all initiatives related to clinical systems and their impact on the Patient Systems team.

Key Responsibilities

  • Deliver intricate clinical application support to service users through the most effective communication channels, including Teams, face-to-face, or telephone.
  • Oversee the overall work packages for the Systems Management division.
  • Cultivate relationships with senior supplier account representatives and conduct regular service review meetings to monitor progress and collaboratively address complex escalated issues.
  • Manage the Systems Management team, including performance evaluations and disciplinary matters.
  • Assist the Advanced Patient Systems Officer with complex inquiries.

About Our Organization

North Middlesex University Hospital NHS Trust (NMUH) stands as one of London's most active healthcare providers, delivering hospital care and community services to approximately 350,000 residents in surrounding areas. Our specialized services encompass HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. Additionally, we offer a comprehensive range of cancer diagnosis and treatment services, supported by the Helen Rollason Cancer Support Centre located on-site, which enhances the wellbeing of cancer patients. We also provide community services, including a dedicated 0-19 service for children and young people, ensuring they receive optimal support from an early age. This service includes health visitors and school nurses who implement the national Healthy Child Programme, delivering essential interventions to promote the health and wellbeing of children and families. The 0-19 service aims to enhance pathways and partnerships with hospital services, ensuring excellent care for children and families.

Detailed Job Description and Main Responsibilities

For further information regarding this position, please refer to the attached job description and person specification.

Person Specification

Education and Qualifications

Essential Criteria

  • Proficient knowledge across various IM&T domains, obtained through a degree or equivalent experience.
  • Specialized knowledge acquired through a postgraduate diploma or equivalent experience.
  • Additional managerial expertise in a customer-focused IT environment.
  • Extensive knowledge and experience in utilizing IT within healthcare settings.

Desirable Criteria

  • PRINCE 2 Foundation qualification in Project Management.

Skills and Abilities

Essential Criteria

  • Effectively communicates complex IM&T and corporate matters to non-IM&T managers; negotiates with external organizations regarding service issues.
  • Analyzes intricate problems related to service matters; makes informed decisions regarding resource allocation for Patient Systems tasks.
  • Plans projects that have a cross-departmental and organizational impact, contributing to the medium-term IM&T strategy.
  • Implements IM&T policies and procedures within the department; proposes modifications and redesigns local IM&T policies and procedures that influence other areas.
  • Addresses staff and performance-related issues.

Experience

Essential Criteria

  • Proven experience working at a senior level within a customer-oriented service environment.
  • Experience collaborating with staff at all levels across multidisciplinary teams in diverse settings.
  • Extensive knowledge and experience with System C Careflow products.
  • Experience managing teams in a customer-focused IT environment.
  • Direct experience in updating and maintaining system security policies for all responsible systems.

Please Note

We reserve the right to close vacancies prior to the advertised closing date once a sufficient number of applications have been received. Only shortlisted candidates will be contacted by the Recruitment Team via email.

By applying for this position, you consent to NMUH processing your data through our third-party recruitment providers, North London Partners Shared Service (NLPSS), who conduct recruitment activities on behalf of NMUH.

If you are offered a role with one of the NLPSS partner trusts, your identity and right to work documentation will be verified remotely using a certified identity verification service provider.

NMUH employs identification scanning technology to confirm the authenticity of documents; all prospective employees will have their original documents verified using this technology.

By applying for this position, you agree to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from this system.

If you are an EU/EEA citizen without EU Settlement or Pre-Settled status, you will require a visa to work in the UK.

If you require sponsorship for a visa to work in the UK, please ensure you are eligible under the relevant guidelines.

  • Lead Officer for Patient Systems Management

    2 months ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Officer for Patient Systems Management will oversee the comprehensive administration of the Systems Management team within the Patient Systems division. This role will involve close collaboration with senior stakeholders and supplier account representatives to ensure timely resolution of issues. It is crucial to work alongside...

  • Lead Officer for Patient Systems Management

    4 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Officer for Patient Systems Management will oversee the comprehensive administration of the Systems Management team within the Patient Systems division. This role will involve close collaboration with senior stakeholders and supplier account representatives to ensure timely resolution of issues. It is crucial to work alongside...

  • Senior Patient Systems Officer

    4 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    4 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    2 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. The successful candidate will also work closely with Project/Programme Managers to...

  • Senior Patient Systems Officer

    2 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. The successful candidate will also work closely with Project/Programme Managers to...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    4 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. The successful candidate will also work closely with Project/Programme Managers to...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    4 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. The successful candidate will also work closely with Project/Programme Managers to...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires strong communication and negotiation skills to ensure prompt resolution to issues with senior users and supplier account managers. Close work with Project/Programme Managers is essential to...

  • Senior Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires strong communication and negotiation skills to ensure prompt resolution to issues with senior users and supplier account managers. Close work with Project/Programme Managers is essential to...

  • Senior Patient Systems Officer

    3 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires strong communication and problem-solving skills to ensure prompt resolution to issues and effective collaboration with senior users and supplier account managers.Main Duties of the JobProvide...

  • Senior Patient Systems Officer

    3 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires strong communication and problem-solving skills to ensure prompt resolution to issues and effective collaboration with senior users and supplier account managers.Main Duties of the JobProvide...

  • Lead Patient Systems Coordinator

    2 months ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the Systems Management team within Patient Systems. This role will involve collaboration with senior stakeholders and supplier account managers to ensure swift resolution of issues. Close cooperation with Project and Programme Managers will be vital to...

  • Lead Patient Systems Coordinator

    4 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the Systems Management team within Patient Systems. This role will involve collaboration with senior stakeholders and supplier account managers to ensure swift resolution of issues. Close cooperation with Project and Programme Managers will be vital to...