Senior Patient Systems Officer

2 weeks ago

London, Greater London, United Kingdom North Middlesex University Hospital Full time
Job Overview

The Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. The successful candidate will also work closely with Project/Programme Managers to ensure a good understanding of all projects relating to clinical systems and the progress and implications on the Patient Systems team.

Main Duties of the Job
  • Provide highly complex clinical application support to service users using the most appropriate method of communication, such as Teams, face-to-face, or telephone.
  • Manage overall work packages for the Systems Management Team.
  • Maintain relationships with senior supplier account managers and have regular service review meetings to track progress and discuss and work to resolve complex matters that have been escalated.
  • Line manage Systems Management team, including staff performance and disciplinary issues.
  • Support the Advanced Patient Systems Officer with complex enquiries.
Working for Our Organisation

North Middlesex University Hospital NHS Trust (NMUH) is one of London's busiest healthcare providers, offering hospital care and community services to the 350,000 people living in Enfield, Haringey, and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield, aiming to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families.

Detailed Job Description and Main Responsibilities

Please see attached job description and person specification for more information about this position.

Person Specification

Education and Qualifications

Essential Criteria

  • Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience.
  • Specialist knowledge acquired through postgraduate diploma or equivalent experience.
  • Additional managerial knowledge in an IT customer-focused environment.
  • In-depth knowledge and experience of the use of IT in healthcare.

Desirable Criteria

  • PRINCE 2 Foundation qualification in Project Management.

Skills and Abilities

Essential Criteria

  • Communicates complex IM&T and corporate issues to non-IM&T managers; negotiates with external organisations over service issues, e.g., suppliers, NCL.
  • Analyses complex problems relating to service issues; makes judgements regarding allocation of resource for Patient Systems work.
  • Plans projects which impact across the department & organisation, delivery of services for own area; contributes to medium-term IM&T strategy.
  • Implements IM&T policies and procedures in own area; proposes changes to and redesigns local IM&T policies and procedures, which have an impact in other areas.
  • Dealing with staff and performance issues.

Experience

Essential Criteria

  • Experience of working at a senior level within a customer-focused and service environment.
  • Working with staff at all levels across a multidisciplinary team in a variety of environments.
  • Extensive knowledge and experience of System C Careflow products.
  • Experience of managing teams in an IT customer-focused environment.
  • Have first-hand experience of the update and maintenance of system security policies for all responsible systems.

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