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Senior Patient Systems Officer
2 months ago
The Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of all projects relating to clinical systems and the progress and implications on the Patient Systems team.
Main Duties- Provide highly complex clinical application support to service users using the most appropriate method of communication, such as Teams, face-to-face, or telephone.
- Manage overall work packages for the Systems Management Team.
- Maintain relationships with senior supplier account managers and conduct regular service review meetings to track progress and discuss and work to resolve complex matters that have been escalated.
- Line manage Systems Management team members, including staff performance and disciplinary issues.
- Support the Advanced Patient Systems Officer with complex enquiries.
North Middlesex University Hospital is one of London's busiest healthcare providers, offering hospital care and community services to the 350,000 people living in Enfield, Haringey, and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield, aiming to improve pathways and partnerships with services in the hospital and deliver excellent care for children and families.
Person SpecificationThe ideal candidate will have:
- Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience.
- Specialist knowledge acquired through postgraduate diploma or equivalent experience.
- Additional managerial knowledge in an IT customer-focused environment.
- In-depth knowledge and experience of the use of IT in healthcare.
The following qualifications are desirable:
- PRINCE 2 Foundation qualification in Project Management.
The successful candidate will possess:
- Excellent communication skills to communicate complex IM&T and corporate issues to non-IM&T managers.
- Ability to negotiate with external organisations over service issues.
- Strong analytical skills to analyse complex problems relating to service issues.
- Project management skills to plan projects that impact across the department and organisation.
- Leadership skills to implement IM&T policies and procedures in own area.
- Dealing with staff and performance issues.
The ideal candidate will have:
- Experience of working at a senior level within a customer-focused and service environment.
- Working with staff at all levels across a multidisciplinary team in a variety of environments.
- Extensive knowledge and experience of System C Careflow products.
- Experience of managing teams in an IT customer-focused environment.
- First-hand experience of the update and maintenance of system security policies for all responsible systems.
