Senior Patient Systems Officer

21 hours ago

London, Greater London, United Kingdom North Middlesex University Hospital Full time
Job Overview

The Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of all projects relating to clinical systems and the progress and implications on the Patient Systems team.

Main Duties
  • Provide highly complex clinical application support to service users using the most appropriate method of communication, such as Teams, face-to-face, or telephone.
  • Manage overall work packages for the Systems Management Team.
  • Maintain relationships with senior supplier account managers and conduct regular service review meetings to track progress and discuss and work to resolve complex matters that have been escalated.
  • Line manage Systems Management team members, including staff performance and disciplinary issues.
  • Support the Advanced Patient Systems Officer with complex enquiries.
Working for North Middlesex University Hospital

North Middlesex University Hospital is one of London's busiest healthcare providers, offering hospital care and community services to the 350,000 people living in Enfield, Haringey, and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield, aiming to improve pathways and partnerships with services in the hospital and deliver excellent care for children and families.

Person Specification

The ideal candidate will have:

  • Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience.
  • Specialist knowledge acquired through postgraduate diploma or equivalent experience.
  • Additional managerial knowledge in an IT customer-focused environment.
  • In-depth knowledge and experience of the use of IT in healthcare.
Desirable Criteria

The following qualifications are desirable:

  • PRINCE 2 Foundation qualification in Project Management.
Skills and Abilities

The successful candidate will possess:

  • Excellent communication skills to communicate complex IM&T and corporate issues to non-IM&T managers.
  • Ability to negotiate with external organisations over service issues.
  • Strong analytical skills to analyse complex problems relating to service issues.
  • Project management skills to plan projects that impact across the department and organisation.
  • Leadership skills to implement IM&T policies and procedures in own area.
  • Dealing with staff and performance issues.
Experience

The ideal candidate will have:

  • Experience of working at a senior level within a customer-focused and service environment.
  • Working with staff at all levels across a multidisciplinary team in a variety of environments.
  • Extensive knowledge and experience of System C Careflow products.
  • Experience of managing teams in an IT customer-focused environment.
  • First-hand experience of the update and maintenance of system security policies for all responsible systems.

  • Senior Patient Systems Officer

    3 days ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    2 days ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Chief Patient Systems Officer

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the System Management team within the Patient Systems division. This role requires effective collaboration with senior stakeholders and supplier account representatives to ensure swift resolution of any issues that arise. Close cooperation with Project and...

  • Senior Patient Systems Officer

    2 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role will involve liaison with senior stakeholders and supplier account managers to ensure prompt resolution to issues. Close collaboration with Project/Programme Managers will be essential to ensure a good...

  • Senior Patient Systems Officer

    2 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role will involve liaison with senior stakeholders and supplier account managers to ensure prompt resolution to issues. Close collaboration with Project/Programme Managers will be essential to ensure a good...

  • Senior Patient Systems Officer

    1 week ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. Effective communication with Project/Programme Managers is essential to ensure a good...

  • Senior Patient Systems Officer

    1 week ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. Effective communication with Project/Programme Managers is essential to ensure a good...

  • Senior Patient Systems Officer

    7 days ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. Effective communication with Project/Programme Managers is essential to ensure a good...

  • Senior Patient Systems Officer

    7 days ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close collaboration with senior users and supplier account managers to ensure prompt resolution to issues. Effective communication with Project/Programme Managers is essential to ensure a good...

  • Senior Patient Systems Officer

    5 days ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Senior Patient Systems Officer

    5 days ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job OverviewThe Senior Patient Systems Officer will be responsible for the overall management of the System Management team within Patient Systems. This role requires close liaison with senior users and supplier account managers to ensure prompt resolution to issues. Collaboration with Project/Programme Managers is essential to ensure a good understanding of...

  • Lead Officer for Patient Systems Management

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Officer for Patient Systems Management will oversee the comprehensive administration of the Systems Management team within the Patient Systems division. This role will involve close collaboration with senior stakeholders and supplier account representatives to ensure timely resolution of issues. It is crucial to work alongside...

  • Lead Officer for Patient Systems Management

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Officer for Patient Systems Management will oversee the comprehensive administration of the Systems Management division within Patient Systems. This role necessitates collaboration with senior stakeholders and supplier account representatives to ensure swift resolution of issues. Close cooperation with Project and Programme...

  • Advanced Patient Systems Supervisor

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital NHS Trust Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the Systems Management division within Patient Systems. This role requires effective collaboration with senior stakeholders and supplier account representatives to ensure timely resolution of issues. Close cooperation with Project and Programme Managers is...

  • Lead Patient Systems Coordinator

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital NHS Trust Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the Systems Management division within Patient Systems. This role necessitates collaboration with senior stakeholders and supplier account representatives to ensure timely resolution of issues. Close cooperation with Project and Programme Managers is crucial...

  • Senior Care Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Your Patient Choice Full time

    About Your Patient ChoiceWe are a pioneering healthcare organization dedicated to revolutionizing access to mental and physical health services for patients in England. Our mission is to make free NHS healthcare more accessible, higher quality, and affordable for the NHS.Our Unique ApproachWe are led by expert clinicians who are passionate about delivering...

  • Lead Patient Systems Coordinator

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the System Management team within Patient Systems. Engaging with senior stakeholders and supplier account representatives to ensure timely resolution of issues will be a crucial aspect of this position. Collaborating closely with Project and Programme Managers...

  • Lead Patient Systems Coordinator

    1 month ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Job Overview The Lead Patient Systems Coordinator will oversee the comprehensive management of the Systems Management team within Patient Systems. This role will involve collaboration with senior stakeholders and supplier account managers to ensure swift resolution of issues. Close cooperation with Project and Programme Managers will be vital to...

  • Patient Access Officer

    24 hours ago

    London, Greater London, United Kingdom London Bridge Hospital Full time

    Delivering Exceptional Patient CareWe are seeking a highly skilled and compassionate Patient Access Officer to join our team at London Bridge Hospital. As a key member of our Patient Access department, you will play a vital role in ensuring a seamless patient journey, providing a high level of customer care and administrative support to our patients and...

  • Patient Access Officer

    21 hours ago

    London, Greater London, United Kingdom London Bridge Hospital Full time

    Delivering Exceptional Patient CareWe are seeking a highly skilled and compassionate Patient Access Officer to join our team at London Bridge Hospital. As a key member of our Patient Access department, you will play a vital role in ensuring a seamless patient journey, providing a high level of customer care and administrative support to our patients and...