EAP Counsellor

3 weeks ago


Manchester, United Kingdom The Portfolio Group Full time
Job Title: EAP Counsellor

We are seeking a qualified Counsellor to join our team as an EAP Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.

Key Responsibilities:
  • Provide an efficient and effective telephone counselling service to all callers
  • Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
  • Provide “In the moment support” to callers, adopting a non-judgmental and empathetic approach
  • Work collaboratively with other teams to ensure seamless service delivery
About the Role:

This is a great opportunity to join a leading EAP and OH provider, and a Sunday Times “Best Places to Work” organisation. Our client offers a comprehensive employee assistance programme, providing 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

As an EAP Counsellor, you will have the opportunity to work with a diverse range of clients, providing support and guidance to help them navigate challenging situations. You will be part of a dynamic team that is committed to delivering exceptional service and making a positive difference in the lives of others.

We are looking for a Counsellor who is passionate about delivering high-quality support services, and who is committed to ongoing professional development and growth. If you are a qualified Counsellor looking for a new challenge, we would love to hear from you.


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