EAP Helpline Counsellor

3 weeks ago


Manchester, United Kingdom The Portfolio Group Full time
Digital Counsellor Opportunity

We are proud to be representing our Client, a trusted health and wellbeing network, in their search to add a Helpline Counsellor to their team.

About the Role

You will provide emotional support and guidance via digital mediums, primarily email, video call, live chat, and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics, ensuring the highest level of service and support is provided to all service users.

Key Responsibilities
  1. Provide an efficient and effective digital counselling service to all service users working in line with clinical governance.
  2. Respond to all web enquiries and tailor responses to meet individual requirements.
  3. Provide "In the moment support" to service users via the Live Chat function and Live Video Calls.
Requirements
  1. Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
  2. Relevant telephone experience.
  3. High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
  4. EAP experience.
What We Offer
  1. BACP (or equivalent) membership and accreditation paid for.
  2. BACP CBD Hub.
  3. Monthly incentives such as weekends away.
  4. 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
  5. Day off on your birthday.
  6. Cash plan for you (and your children, if any).
  7. Contractual sick pay.
  8. Private medical insurance after 5 years' service.
  9. Pension Plan and Life Insurance.
  10. Pension plan contributions increase after 5- and 7-years' service.
  11. Holiday season bonus after 3 years' service.
  12. Profit share scheme.
  13. Season ticket loan scheme after 6 months and successful completion of probationary period.
  14. Cycle to work scheme after 6 months and successful completion of probationary period.
  15. Access to Employee Assistance Programme.
  16. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday.
  17. Company incentives, access to discount schemes.
  18. Discounted glasses/contact lenses prescription.

  • EAP Counsellor

    3 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified Counsellor to join our team as an EAP Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide an efficient and effective telephone counselling service to...

  • EAP Counsellor

    3 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified Counsellor to join our team as an EAP Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide an efficient and effective telephone counselling service to...


  • Manchester, United Kingdom Tripod Partners Full time

    Wellbeing Counsellor Manchester (Office-Based or Hybrid) Reporting to: Counselling Manager This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You’ll work for a highly regarded, service-led company named one of...

  • EAP Counsellor

    3 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Day-to-Day Responsibilities:Providing an efficient and effective telephone counselling...

  • EAP Counsellor

    3 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Day-to-Day Responsibilities:Providing an efficient and effective telephone counselling...

  • EAP Counsellor

    2 months ago


    Manchester, United Kingdom The Portfolio Group Full time

    EAP Counsellor £(phone number removed) FTE Various shift patterns from part-time to full-time. Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who...

  • EAP Counsellor

    3 weeks ago


    Manchester, United Kingdom CV-Library Full time

    EAP Counsellor £(phone number removed) FTE Various shift patterns from part-time to full-time. Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network...

  • EAP Counsellor

    2 months ago


    Manchester, United Kingdom The Portfolio Group Full time

    EAP Counsellor£(phone number removed) FTEVarious shift patterns from part-time to full-time.Hybrid or office based positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been...


  • Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Job Overview:As an EAP Counsellor, you will be responsible for providing an...


  • Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Job Overview:As an EAP Counsellor, you will be responsible for providing an...

  • EAP Counsellor

    2 weeks ago


    Manchester, United Kingdom The Portfolio Group Full time

    EAP Counsellor (phone number removed) FTEVarious shift patterns from part-time to full-time.Hybrid or office based positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been...


  • Manchester, United Kingdom Take A Seat Full time

    Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your career. Voted by the Times as one of the best places to work, it's somewhere you...


  • Manchester, United Kingdom Take A Seat Full time

    Are you tired of feeling undervalued, unappreciated and stuck in your current role? Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your...


  • Manchester, United Kingdom Take A Seat Full time

    Are you tired of feeling undervalued, unappreciated and stuck in your current role? Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your...

  • EAP Counsellor

    1 month ago


    Manchester, United Kingdom The Portfolio Group Full time

    About the Role:The Portfolio Group is seeking an experienced EAP Counsellor to join our team as a Helpline Support Specialist. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Providing an efficient and...

  • EAP Counsellor

    1 month ago


    Manchester, United Kingdom The Portfolio Group Full time

    About the Role:The Portfolio Group is seeking an experienced EAP Counsellor to join our team as a Helpline Support Specialist. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Providing an efficient and...


  • Manchester, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a skilled Counsellor to join our team as an EAP Counsellor, providing immediate emotional support and guidance to callers on our 24/7 helpline. This is a great opportunity to work with a leading EAP and OH provider, and a Sunday Times 'Best Places to Work' organisation.Key ResponsibilitiesProviding an efficient and effective...


  • Manchester, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a skilled Counsellor to join our team as an EAP Counsellor, providing immediate emotional support and guidance to callers on our 24/7 helpline. This is a great opportunity to work with a leading EAP and OH provider, and a Sunday Times 'Best Places to Work' organisation.Key ResponsibilitiesProviding an efficient and effective...

  • Eap Counsellor

    4 months ago


    Manchester, United Kingdom Take A Seat Full time

    Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your career. Voted by the Times as one of the best places to work, it's somewhere you...


  • Manchester, United Kingdom The Portfolio Group Full time

    The Portfolio Group is seeking an exceptional Counsellor (Hybrid) to join their team. As an EAP Wellbeing Counsellor, you will provide an efficient and effective telephone counselling service to individuals in need. **Key Responsibilities:** * Provide empathetic and effective counselling services to individuals * Work with a variety of presenting issues,...