EAP Helpline Counsellor
3 weeks ago
We are proud to be representing our Client, a trusted health and wellbeing network, in their search to add a Helpline Counsellor to their team.
About the RoleYou will provide emotional support and guidance via digital mediums, primarily email, video call, live chat, and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics, ensuring the highest level of service and support is provided to all service users.
Key Responsibilities- Provide an efficient and effective digital counselling service to all service users working in line with clinical governance.
- Respond to all web enquiries and tailor responses to meet individual requirements.
- Provide "In the moment support" to service users via the Live Chat function and Live Video Calls.
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
- Relevant telephone experience.
- High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
- EAP experience.
- BACP (or equivalent) membership and accreditation paid for.
- BACP CBD Hub.
- Monthly incentives such as weekends away.
- 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Contractual sick pay.
- Private medical insurance after 5 years' service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-years' service.
- Holiday season bonus after 3 years' service.
- Profit share scheme.
- Season ticket loan scheme after 6 months and successful completion of probationary period.
- Cycle to work scheme after 6 months and successful completion of probationary period.
- Access to Employee Assistance Programme.
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday.
- Company incentives, access to discount schemes.
- Discounted glasses/contact lenses prescription.
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