EAP Helpline Counsellor

3 weeks ago

Manchester, United Kingdom Tripod Partners Full time

Wellbeing Counsellor
Manchester (Office-Based or Hybrid)
Reporting to: Counselling Manager
This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You’ll work for a highly regarded, service-led company named one of the Sunday Times’ Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing.
As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches.
Deliver telephone counselling and assess service users' needs
* Conduct clinical risk assessments and refer users to the appropriate services
* Participate in training on trauma, suicide intervention, safeguarding, and more
* Manage structured caseloads, including solution-focused video counselling
* Diploma Level 4 in Counselling (min. 150 counselling hours)
* 25 days' holiday (increases with service) plus bank holidays
* Day off on your birthday
* Private medical insurance after 5 years
* Cash plan, pension plan, life insurance, and more
* Support with revalidation, CPD, and funding for training
* Fab Fridays with social sessions, free food and drinks
* Paid BACP membership after probation
With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential

  • EAP Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified Counsellor to join our team as an EAP Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide an efficient and effective telephone counselling service to...

  • EAP Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified Counsellor to join our team as an EAP Counsellor. As a Counsellor, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Provide an efficient and effective telephone counselling service to...

  • EAP Helpline Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Digital Counsellor OpportunityWe are proud to be representing our Client, a trusted health and wellbeing network, in their search to add a Helpline Counsellor to their team.About the RoleYou will provide emotional support and guidance via digital mediums, primarily email, video call, live chat, and SMS, to clients. You will complete risk assessments and work...

  • EAP Helpline Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Digital Counsellor OpportunityWe are proud to be representing our Client, a trusted health and wellbeing network, in their search to add a Helpline Counsellor to their team.About the RoleYou will provide emotional support and guidance via digital mediums, primarily email, video call, live chat, and SMS, to clients. You will complete risk assessments and work...

  • EAP Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Day-to-Day Responsibilities:Providing an efficient and effective telephone counselling...

  • EAP Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Day-to-Day Responsibilities:Providing an efficient and effective telephone counselling...

  • EAP Counsellor

    2 months ago

    Manchester, United Kingdom The Portfolio Group Full time

    EAP Counsellor £(phone number removed) FTE Various shift patterns from part-time to full-time. Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who...

  • EAP Counsellor

    3 weeks ago

    Manchester, United Kingdom CV-Library Full time

    EAP Counsellor £(phone number removed) FTE Various shift patterns from part-time to full-time. Hybrid or office based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network...

  • EAP Counsellor

    2 months ago

    Manchester, United Kingdom The Portfolio Group Full time

    EAP Counsellor£(phone number removed) FTEVarious shift patterns from part-time to full-time.Hybrid or office based positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been...

  • EAP Counsellor Position

    4 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Job Overview:As an EAP Counsellor, you will be responsible for providing an...

  • EAP Counsellor Position

    4 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: EAP CounsellorWe are seeking a qualified counsellor to join our team as an EAP Counsellor. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Job Overview:As an EAP Counsellor, you will be responsible for providing an...

  • EAP Counsellor

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    EAP Counsellor (phone number removed) FTEVarious shift patterns from part-time to full-time.Hybrid or office based positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been...

  • Eap Helpline Counsellor

    4 months ago

    Manchester, United Kingdom Take A Seat Full time

    Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your career. Voted by the Times as one of the best places to work, it's somewhere you...

  • Eap Helpline Counsellor

    5 months ago

    Manchester, United Kingdom Take A Seat Full time

    Are you tired of feeling undervalued, unappreciated and stuck in your current role? Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your...

  • Eap Helpline Counsellor

    4 months ago

    Manchester, United Kingdom Take A Seat Full time

    Are you tired of feeling undervalued, unappreciated and stuck in your current role? Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your...

  • EAP Counsellor

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    About the Role:The Portfolio Group is seeking an experienced EAP Counsellor to join our team as a Helpline Support Specialist. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Providing an efficient and...

  • EAP Counsellor

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    About the Role:The Portfolio Group is seeking an experienced EAP Counsellor to join our team as a Helpline Support Specialist. As a key member of our team, you will provide immediate emotional support and guidance to callers on our 24/7 helpline, completing clinical assessments and signposting appropriately.Key Responsibilities:Providing an efficient and...

  • Counsellor - Helpline Support

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a skilled Counsellor to join our team as an EAP Counsellor, providing immediate emotional support and guidance to callers on our 24/7 helpline. This is a great opportunity to work with a leading EAP and OH provider, and a Sunday Times 'Best Places to Work' organisation.Key ResponsibilitiesProviding an efficient and effective...

  • Counsellor - Helpline Support

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    About the RoleWe are seeking a skilled Counsellor to join our team as an EAP Counsellor, providing immediate emotional support and guidance to callers on our 24/7 helpline. This is a great opportunity to work with a leading EAP and OH provider, and a Sunday Times 'Best Places to Work' organisation.Key ResponsibilitiesProviding an efficient and effective...

  • Eap Counsellor

    4 months ago

    Manchester, United Kingdom Take A Seat Full time

    Here at Take a Seat, we only partner with companies who truly value their employees wellbeing and place that at the forefront of their work. We are currently partnering with an industry-leading EAP and OH provider that's not just a workplace but a place you can grow in your career. Voted by the Times as one of the best places to work, it's somewhere you...