Counsellor (Hybrid) - EAP Wellbeing Role

2 weeks ago


Manchester, United Kingdom The Portfolio Group Full time
EAP Wellbeing Counsellor Opportunity

We are seeking a highly skilled and experienced Counsellor to join our team as an EAP Wellbeing Counsellor. This is a unique opportunity to work with a leading EAP and OH provider, offering a chance to advance your career and make a meaningful impact in the lives of individuals.

Key Responsibilities:
  1. Provide high-quality telephone counselling services to clients, working with a variety of presenting issues and individuals.
  2. Embody a solution-focused approach to help clients achieve positive outcomes in a timely manner.
  3. Take accurate information and record client interactions on our database.
  4. Identify and manage risk in accordance with our Risk Guidance Policy.
  5. Act as an online CBT mentor, providing guidance and support to clients.
  6. Participate in training provided by Health Assured and apply learned skills in client interactions.
  7. Work towards and exceed individual and team goals, as outlined in our quality framework.
  8. Manage your inbox and maintain a zero inbox policy.
Requirements:
  • Minimum diploma level 4 in Counselling and a minimum of 150 counselling hours.
  • High level of computer literacy and ability to work with telephony and CRM systems.
What We Offer:
  • 25 days' holiday, plus bank holidays.
  • Day off on your birthday.
  • Cash plan for you and your children.
  • Holidays increase after 2- and 5-years' service.
  • Contractual sick pay.
  • Private medical insurance after 5 years' service.
  • Pension Plan and Life Insurance.
  • Pension plan contributions increase after 5- and 7-years' service.
  • Holiday season bonus after 3 years' service.
  • Profit share scheme.
  • Season ticket loan scheme.
  • Cycle to work scheme.
  • Access to Employee Assistance Programme.
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink.
About Us:

We are a Service Led business, a leading EAP and OH provider, and a Sunday Times 'Best Places to Work' organisation. We pride ourselves on our commitment to providing exceptional services and creating a positive work environment for our employees.



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