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Front Office Manager

2 months ago

Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time
Front Office Manager

Peppers Beacon, a luxury apartment hotel in Queenstown, is seeking an exceptional Front Office Manager to join their team. As a key member of the management team, you will be responsible for ensuring the smooth and efficient operation of the Front Office, fostering a team that consistently delivers exceptional guest service.

About the Role
  • Report directly to the General Manager
  • Oversee the day-to-day running of the Front Office operations
  • Manage financial targets and departmental budgets, ensuring alignment with company expectations
  • Recruit, coach, and train a team of customer service-focused staff
  • Drive a positive team culture and foster strong interdepartmental relationships
Requirements
  • A problem solver with a creative approach to delivering exceptional guest experiences
  • Previous experience in a front office leadership position, preferably in a strata managed property
  • A clear understanding of the impact of departmental operations on overall property financial goals and objectives
  • A natural leader and mentor, focused on creating a strong and accomplished department
  • A genuine, personable service style that consistently exceeds guest expectations
  • A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
What We Offer

A competitive hourly pay rate between $29.80 and $32.21 NZD, with a minimum guarantee of 40 hours per week. This is a full-time opportunity with a dynamic and growing company.