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Operations Director
2 months ago
At Interactive Investor, we're on a mission to empower our customers to take control of their financial future. As an Operations Manager, you'll play a critical role in leading our Transfers Department to deliver exceptional customer experiences and drive business growth.
About the Role:We're seeking a seasoned leader to manage a team of Team Managers and their direct reports. You'll be responsible for driving performance, improving quality, and ensuring risk management excellence. Your expertise will contribute to the overall Transfers strategy, and you'll represent the department on key business projects.
Key Responsibilities:- Lead the Transfers department to achieve key KPIs through strategic planning and performance analysis.
- Represent Transfers on change initiatives to drive operational improvement and excellence.
- Drive a consistent and high-quality service to customers at every interaction.
- Coach, mentor, and develop Team Managers and their direct reports to achieve their full potential.
- Build an empowered, motivated, and passionate team that prioritizes customer-focused behaviors and continuous improvement.
- Collaborate with key business areas to maximize customer and employee experiences.
- Treat customers fairly at all times.
- Deputise for the Head of Transfers as required.
- Manage team resources and department planning to ensure alignment with business needs.
- Deliver a multi-channel service, supporting inbound, outbound, email, and secure messaging.
- Maintain first-line compliance and risk defence by adhering to business processes and procedures.
- Proven experience in managing high-performing teams, with a track record of driving performance and improvement.
- Excellent leadership, coaching, and communication skills.
- Ability to build strong relationships with stakeholders, including team members, management, and customers.
- Knowledge of consumer duty, anti-money laundering, and risk management principles.
- Experience in the financial services industry, with a focus on customer-centricity and operational excellence.
As an Operations Manager at Interactive Investor, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. You'll be part of a team that's passionate about delivering exceptional customer experiences and driving business success.
