Café Operations Manager
4 weeks ago
As a Café Operations Manager, your primary focus will be to cultivate an inviting atmosphere that attracts visitors and fosters community engagement. You will oversee the daily operations of the café, ensuring that we consistently meet our high standards for service and compliance. This role is essential in maintaining a space that promotes wellbeing and learning, contributing significantly to our broader mission. Your leadership will be pivotal in ensuring the café remains financially sustainable while also making a positive impact on the community. Collaboration across various teams will be key, as you build strong relationships and explore innovative strategies for success.
This position is part-time, requiring your expertise from Monday to Wednesday for a duration of six months.
As a Café Operations Manager, your responsibilities will include:
- Overseeing the daily management of the café, ensuring exceptional service, affordable offerings, and a welcoming environment for all patrons.
- Managing all operational processes, from sourcing compliant supplies and food preparation to sales, customer service, cash handling, and financial reporting.
- Collaborating with the delivery coordinator to maintain an effective weekly schedule, ensuring the café is staffed with qualified personnel, volunteers, and learners.
- Monitoring the café's performance against sales and recruitment targets for income, volunteers, learners, and customer attendance.
- Innovating and implementing new ideas to enhance the café's offerings, ensuring they are commercially viable and cater to the local community's needs.
- Working alongside fellow supervisors to develop a menu that emphasizes affordable, fresh, and healthy options, while also planning engaging activities that boost attendance.
- Preparing food and beverages in compliance with all health regulations and standards, including Barista coffee, while ensuring that all staff understand and adhere to hygiene protocols.
- Mentoring café staff (paid, voluntary, and students) to enhance their skills in café management.
- Recruiting and guiding volunteers and learners to build their confidence, skills, and qualifications, helping them to reach their full potential.
- Leading and inspiring the café team to continuously improve their performance and meet quality standards.
- Delivering café-based training to individuals seeking to gain skills and experience in hospitality or retail, overseeing their progress and assessments.
- Developing lesson plans and educational materials for training sessions, ensuring they are accessible for monitoring and evaluation purposes.
- Organizing events, workshops, and activities within the café to promote our services, generate income, and attract participants to learning opportunities.
Essential qualifications include:
- A minimum Level 3 Award in Education and Training (or equivalent).
- Management experience in catering, hospitality, or retail.
- Basic culinary skills, supported by relevant qualifications.
- Qualification in a relevant subject or occupational area to at least Level 2.
- Food Safety certification to at least Level 2, or a willingness to obtain it promptly.
- Understanding of food safety and hygiene regulations.
- Awareness of various educational course types and the challenges some learners face.
- Ability to work collaboratively in a fast-paced environment.
- A genuine commitment to supporting the long-term unemployed in achieving personal and professional success.
- A positive, energetic attitude with a passion for helping others.
- Proven ability to build strong working relationships.
- Knowledge of Health and Safety regulations and commercial practices.
- Familiarity with how volunteering and work experience can enhance skills and opportunities.
- Strong communication skills, both written and verbal, including basic math skills for budgeting and cash handling.
- A passion for motivating and coaching individuals to succeed, fostering growth and facilitating change.
- Resilience and a commitment to making a difference in people's lives through education and support.
Additional preferred qualifications:
- Experience in sales or a target-driven environment.
- Level Three in Information, Advice, and Guidance.
- Familiarity with government or charitable funded projects.
- Experience in frontline services.
- Skills in baking and cooking, with a knack for sourcing ingredients cost-effectively.
- Financial or budgeting experience, including cash management.
Joining the Acis team offers:
- Generous holiday entitlement of at least 25 days annually, plus bank holidays (pro rata).
- One paid volunteering day each year, in addition to your annual leave.
- Enhanced pension contributions up to 4%.
- Opportunities for professional training funded by the organization.
- Access to health and benefits schemes through Paycare.
- Discounts through Acis Perkz on various services and products.
- Recognition programs for outstanding employees.
- Long service awards for dedicated team members.
- Cycle to work scheme.
- Enhanced sick pay and family leave policies.
- Employee Assistance Programme for confidential support.
- Professional membership subscriptions for continuous development.
- Death in service benefit.
Acis is committed to promoting equality and diversity, welcoming applications from all individuals who possess the necessary skills for this role. We are open to discussing flexible working arrangements and any adjustments needed during the interview process.
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