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Café Operations Manager

2 months ago

Market Rasen, Lincolnshire, United Kingdom Acis Group Full time

As a key player in our café operations, your mission is to cultivate an inviting atmosphere that encourages community engagement. You will oversee daily activities, ensuring that our café consistently meets high standards of service and compliance. This role is essential in fostering a space that promotes well-being and learning, while also contributing to the overall success of our organization. Your leadership will be vital in ensuring that our café not only covers its operational costs but also creates a positive impact within the community.

This position is part-time, spanning Monday to Wednesday for a period of six months.

As a Café Operations Manager, your daily responsibilities may include:

  • Overseeing the daily operations of the café, ensuring exceptional service, affordable offerings, and a welcoming environment for all patrons.
  • Managing the entire process from procurement of compliant supplies to food preparation, promotion, sales, cash handling, and end-of-day reconciliation.
  • Collaborating with the scheduling coordinator to maintain an effective weekly rota, ensuring the café is staffed with qualified personnel, volunteers, and learners.
  • Meeting sales and recruitment goals for income, volunteers, learners, and café visitors.
  • Innovating new strategies to enhance café offerings, ensuring commercial viability and alignment with community needs.
  • Working alongside fellow supervisors to develop a menu that emphasizes fresh, healthy, and affordable options, while also planning wellness activities to boost engagement.
  • Preparing food and beverages in accordance with health regulations and standards, including expert Barista coffee preparation, while upholding high hygiene standards.
  • Mentoring café staff (paid, voluntary, and students) to enhance their management skills.
  • Recruiting and guiding volunteers and learners to build their confidence, skills, and qualifications.
  • Leading and inspiring the café team to continuously improve and meet quality and performance benchmarks.
  • Delivering café-based educational experiences for individuals seeking to gain skills in hospitality or retail, managing learners’ progress and assessments.
  • Creating lesson plans and educational materials for each session, ensuring they are available for review and monitoring.
  • Organizing events, workshops, and activities in the café to boost service cross-selling, generate income, and encourage participation in learning opportunities.

Essential qualifications include:

  • A minimum Level 3 Award in Education and Training (or equivalent).
  • Management experience in catering, hospitality, or retail.
  • Basic culinary skills, supported by relevant qualifications.
  • Qualification in a relevant subject or occupational area to at least Level 2.
  • Food Safety certification to at least Level 2, or a willingness to obtain it promptly.
  • Understanding of food safety and hygiene processes.
  • Awareness of various educational course types and the challenges some learners face.
  • Ability to work collaboratively in a fast-paced environment.
  • A genuine commitment to supporting the long-term unemployed in achieving their goals.
  • A positive, energetic attitude with a passion for helping others.
  • Proven ability to build strong working relationships.
  • Knowledge of Health and Safety regulations and commercial acumen.
  • Familiarity with how volunteering and work experience can enhance skill development.
  • Strong written and verbal communication skills, including basic math for budgeting and cash handling.
  • Enjoyment in motivating and coaching individuals to succeed, fostering networks and facilitating positive change.
  • A personable approach to relationship-building with individuals and organizations.
  • Resilience in the face of challenges within the education, support, and employment sectors.

Additional desirable attributes:

  • Experience in sales or target-driven environments, or running a small business.
  • Level Three qualification in Information, Advice, and Guidance.
  • Familiarity with government or charitable funded projects and performance monitoring.
  • A strong background in frontline services.
  • Skills in baking and cooking, with an eye for cost-effective sourcing.
  • Experience in financial management or budgeting, including cash handling processes.

Joining the Acis team offers:

  • Generous annual leave entitlement, including bank holidays.
  • Paid leave for volunteering activities.
  • Enhanced pension contributions.
  • Opportunities for professional training funded by the organization.
  • Access to health and benefits schemes for various wellness services.
  • Employee discount schemes for numerous services.
  • Recognition programs for outstanding contributions.
  • Long service awards for dedicated employees.
  • Cycle to work initiatives.
  • Enhanced sick leave provisions.
  • Supportive maternity and paternity policies.
  • Employee Assistance Program for confidential support.
  • Professional membership subscriptions for ongoing development.
  • Death in service benefits.

Acis is committed to promoting equality and diversity, welcoming applications from individuals who possess the essential skills for this role. We recognize the importance of flexibility in the workplace and are open to discussing adaptable working arrangements and interview accommodations.